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SSL Certificate FAQ
Why does a SSL Certificate cost considerably less than other Certification Authorities?
With the most efficient fully automated process available of any world wide Certification Authority we can issue an SSL certificate instantaneously at a greatly reduced cost. You benefit directly from our efficiency.

Why does my website say the SSL certificate is 'Untrusted'?
Although we will send to you a PKCS#7 certificate for your IIS webserver or a 'bundled file' format certificate for Apache Apache server, you need to check that the intermediate certificates were correctly installed. 95% of 'untrusted' messages are due to this single issue. - See the support section for more details.

Why does the secure part of the website say the name on the security certificate is invalid or does not match the name of the site?
This is usually caused by the certificate having a Common Name of "domain.com" and the customer is going to "www.domain.com"

When trying to go to the site over https it displays the message 'The page cannot be displayed'?
Usually caused by port 443 not allowed through firewall or by the SSL certificate not having a corresponding key file.

The CSR cannot be decoded?
This is because it is missing one or more required fields or the CSR contains non-alphanumeric characters in the required fields. - See the support section for more details.

I have changed my server, or moved to a different provider, how do I move the certificate?
The easiest way is to create a new CSR on the new machine and have the certificate re-issued. Open a support ticket with your request and include the order number.

What is IdAuthority and why should I enroll?
IdAuthority is the internet's largest searchable white list of trusted merchants - with details on over 15 million business websites covering over 5 million unique legal entities. These identity records drive technology such as the Comodo Corner of Trust with the details necessary to deliver true trust and assurance to your website visitors and prospective customers.

I cannot remember or have lost my login details.
If you still have the order number you can use the automated password reminder system or if not then an email must be sent from the administrative email address on the account to us including the original domain name it was purchased for, or the original order number.

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  Our SSL Certificates are recognized by 99.3% of all current browsers
 

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